Refund policy
DOGS AND KAT – RETURN & REFUND POLICY
Last Updated: October 15, 2026
At Dogs and kat, customer satisfaction is important to us.
We want our customers to enjoy a convenient and transparent shopping experience when purchasing food, treats, and nutritional products for their dogs and cats.
1. 30-DAY RETURN POLICY
We offer a 30-day return policy on eligible purchases.
Customers may request a return within 30 calendar days from the date their order is delivered.
2. RETURN ELIGIBILITY
To qualify for a standard return:
- The return request must be submitted within 30 days of delivery.
- Proof of purchase or an order number must be provided.
- Products must be in their original condition.
- Pet food packaging must remain unopened and sealed for standard change-of-mind returns.
- Products must not have been damaged through improper handling or storage.
These conditions do not restrict applicable consumer rights concerning defective, damaged, contaminated, or incorrectly supplied products.
3. DOG AND CAT FOOD RETURNS
We accept eligible returns of dry dog food, dry cat food, wet food, and pet treats within 30 days of delivery.
For standard change-of-mind returns, food products must remain unopened and sealed.
If a product arrives damaged, defective, contaminated, expired, or incorrect, please contact our customer support team.
We will review the issue and provide an appropriate resolution, including replacement or refund when applicable.
Opened food products with a reported quality or safety issue will be reviewed individually.
4. HOW TO REQUEST A RETURN
To initiate a return, please contact our customer support team.
Email:
oussamadouihar102@gmail.com
Phone:
+1 (615) 712-6083
Please provide:
- Your order number
- The product you wish to return
- The reason for your return
Our customer support team will provide return instructions and the appropriate return shipping address.
Please contact us before returning products.
5. RETURN METHOD
Returns are accepted by mail.
Please package products securely to prevent damage during transportation.
6. RETURN SHIPPING COSTS
For returns due to a change of mind or personal preference, customers are responsible for return shipping costs.
For damaged, defective, contaminated, expired, or incorrectly supplied products, Dogs and kat will cover reasonable return shipping costs or provide an appropriate prepaid return solution when a return is necessary.
7. RESTOCKING FEES
We do not charge restocking fees.
Restocking Fee: $0.00 USD
8. FULL REFUNDS
Approved eligible returns qualify for a full refund of the original product purchase price, including applicable sales tax.
Refunds are issued to the original payment method used during checkout.
No restocking or handling fees are deducted.
Customer-paid return shipping costs for change-of-mind returns are not reimbursed.
9. REFUND PROCESSING
Once your returned product has been received and reviewed, we will notify you of the refund decision.
Approved refunds will be processed within 5 business days.
Your bank or payment provider may require additional processing time before the funds appear in your account.
10. DAMAGED OR INCORRECT PRODUCTS
If your order arrives damaged, defective, expired, contaminated, or incorrect, please contact customer support as soon as reasonably possible.
Provide your order number and a description of the issue.
Photographs may help us resolve your request more efficiently.
We will provide an appropriate resolution, including replacement or a full refund when applicable.
11. EXCHANGES
Exchanges may be available depending on product availability.
If a direct exchange is unavailable, you may return an eligible product and place a new order.
12. ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible.
We will attempt to cancel your order before shipment.
If your order has already shipped, you may request a return after delivery according to this policy.
13. CONTACT INFORMATION
Dogs and kat
Email:
oussamadouihar102@gmail.com
Phone:
+1 (615) 712-6083
Business Contact Address:
2605 Winford Ave
Nashville, TN 37211
United States
Please contact customer support to confirm the correct return shipping destination.
Thank you for shopping with Dogs and kat.